by77 Frequently Asked Questions

Creating a by77 account takes under two minutes. Open the by77 website, tap the registration button, enter your mobile number or email address, set a secure password, and confirm you are 21 or older. A verification code is sent to confirm your contact details. Once verified, your account is live and you can deposit immediately via bKash, Nagad or Rocket.

by77 requires a government-issued photo ID for KYC — a valid National ID card (NID), passport or driving licence is accepted. You must also provide proof of your date of birth. Submit clear scans or photos through your account settings. KYC must be completed before your first withdrawal is approved and protects your account from unauthorised access.

Click the Forgot Password link on the by77 login page and enter your registered email or mobile number. A reset link or OTP arrives within a few minutes. Follow the on-screen steps to choose a new password. If you have lost access to your registered contact details, contact by77 support directly with your account information for assisted recovery.

No — by77 allows only one account per person. Opening multiple accounts using different email addresses, phone numbers or payment methods breaches the Terms and Conditions and may result in permanent closure of all accounts with balances forfeited. If you believe a duplicate was opened in error, contact by77 support immediately to resolve the situation.

Email by77 support using the address shown in the website footer and request account closure in writing, including your registered contact details. Any remaining balance will be withdrawn to your verified payment method before closure. Accounts with an active bonus wagering cycle may need to complete that cycle first. If you are closing due to gambling concerns, our team can arrange self-exclusion instead.

bKash deposits on by77 are credited instantly in the vast majority of cases — usually within 30 seconds of a successful payment. If your balance has not updated after 5 minutes, check the transaction was completed in your bKash app and that you used the correct by77 merchant number. Contact support with your bKash transaction ID if the issue continues.

The minimum deposit on by77 is ৳200 for mobile wallet methods including bKash, Nagad and Rocket. Bank transfer options such as Dutch-Bangla Bank, BRAC Bank or Sonali Bank may carry a slightly higher minimum depending on the transfer channel. Always check the cashier section of your account for the current limits, as these can change during promotional periods.

Nagad withdrawals from by77 are typically processed within 1 to 4 hours during normal business hours in Bangladesh Standard Time (UTC+6). During busy periods or if additional verification is needed, processing can take up to 24 hours. Make sure the Nagad number on your withdrawal request matches the verified number registered to your by77 account to avoid delays.

The minimum withdrawal on by77 is ৳500 for mobile wallet methods such as bKash, Nagad and Rocket. For bank transfer withdrawals the minimum is ৳1,000. by77 does not charge a platform fee for standard withdrawals, though your payment provider may apply their own transaction fees. Completed KYC is required before any withdrawal request can be approved.

by77 charges no platform fees on deposits or withdrawals. Third-party payment providers — including bKash, Nagad and Rocket — may apply their own small transaction charges in line with their published pricing. Any applicable third-party fee is shown in the cashier before you confirm a transaction so there are no surprises.

Yes — by77 offers cricket betting markets on BPL (Bangladesh Premier League), IPL, T20 World Cup, ODI and Test series featuring the Bangladesh Tigers and other international teams. Typical markets include match winner, top batsman, total runs, man of the match, and live in-play options. Markets open shortly before each fixture and close at the official start time.

All slot games on by77 use certified Random Number Generator (RNG) technology, ensuring every spin result is independent and unpredictable. Titles from providers such as Pragmatic Play undergo regular third-party audits. The Return to Player (RTP) percentage shown for each game reflects the long-run statistical payout average — it does not guarantee any specific result on an individual spin.

Yes — by77 is fully optimised for mobile browsers and no app download is required. Open by77 in Chrome, Samsung Internet or Safari on your Android or iOS device, log in, and play instantly. The mobile site loads quickly on standard 4G connections and supports popular handsets widely used in Bangladesh including Samsung Galaxy, Xiaomi and Realme models.

by77's live casino streams real-time games from professional studios via providers including Evolution Gaming and Ezugi. You can play Live Baccarat, Live Roulette (including European Roulette), Live Blackjack, Andar Bahar, Dragon Tiger and Teen Patti. Live tables run around the clock, so you can join a game at any time that suits your schedule in Bangladesh.

by77 offers a welcome bonus for newly registered players — typically a deposit match on your first qualifying deposit. The exact percentage and maximum bonus amount are shown on the promotions page at registration time. To claim the bonus, opt in during the deposit step. Bonus funds are credited automatically once the qualifying deposit is confirmed in your account.

by77 bonuses carry a wagering requirement that must be completed before bonus-derived winnings can be withdrawn. The rollover multiplier for each bonus is stated clearly in its terms at the time of claiming. For example, a 20x wagering requirement on a ৳1,000 bonus means placing ৳20,000 in total qualifying bets before a withdrawal is permitted. Progress is tracked in your account dashboard.

Yes — free spins issued by by77 carry an expiry period, typically 7 days from the date of issue unless the promotion terms specify otherwise. Unused free spins are forfeited automatically once the expiry window closes. Winnings from free spins are subject to a wagering requirement before withdrawal — check the specific promotion terms for the applicable rollover on free spin winnings.

It depends on the specific bonus. Some by77 bonuses are sports-only and valid on cricket, football or other sportsbook markets; others are designated for casino games exclusively. A small number of promotions allow use across both categories. The eligible game types are always listed in the bonus terms at the time of claiming — read them carefully before depositing to avoid any misunderstanding.

by77 uses SSL encryption across the entire platform to protect all data transmitted between your device and our servers — the same standard used by major banks and e-commerce sites. Account access is protected by password authentication and KYC verification. We do not share your personal data with unauthorised third parties. For extra security, use a unique password for your by77 account and enable any available two-step verification option.

Online gambling regulation in Bangladesh is an evolving area. by77 operates as an international online platform and serves players who access the site on their own initiative. We strongly encourage all players to review the laws applicable in their own jurisdiction before registering. by77 is committed to transparent operations, SSL-secured infrastructure, and responsible gaming standards, but does not make specific legal representations on behalf of individual players.

The minimum age to register and play on by77 is 21 years old. All players must confirm they are 21 or older during sign-up, and age-verifying identity documents are required as part of KYC before any withdrawal is approved. by77 does not knowingly permit underage players to access the platform. If you are under 21, please do not register.

Contact by77 support via the email address in the website footer and request self-exclusion in writing, specifying the period you want — 6 months, 1 year, 5 years or permanent. Your account is blocked immediately upon confirmation. During the exclusion period, by77 will not send you promotional communications. Once applied, self-exclusion periods cannot be shortened. Visit our Responsible Gaming page for further guidance and support resources.

by77 customer support is available 24 hours a day, 7 days a week. Reach us via the support email address displayed in the footer of every page on the by77 website. When contacting support, include your registered email or mobile number, a clear description of your issue, and any relevant transaction IDs or screenshots. Our team aims to respond to all queries within one business day, with urgent matters such as self-exclusion actioned immediately.